Contact Information

We handle every enquiry ourselves, so you reach a person who knows the products rather than a call centre.

RHONDA LYN CLARE

287 Whariti Road, Manawatū-Whanganui, Woodville 4999, New Zealand

• Email: contact@valerianstitch.shop
• Phone: +64 6 376 8068

Response times

Emails are answered within one to two business days, Monday to Friday. Questions about an order that has already shipped are answered fastest when you include the order number and, if relevant, photographs of the item.

Returns and warranty questions

For a return, a damaged parcel or a fault, email contact@valerianstitch.shop with your order number. Returns are handled under our Returns and Refunds page, and we will send return instructions before anything is shipped back to us.

Postal address

RHONDA LYN CLARE
287 Whariti Road, Manawatū-Whanganui, Woodville 4999, New Zealand

Business hours

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Orders placed outside those hours are processed on the next business day, within our 1–3 business day processing window.